239 Marketing Naples
239 Marketing Helped Burgess Window Repair with Local SEO and focused their website with a mobile friendly website that displayed local client reviews and photos of their work.
At 239 Marketing
Our passion is helping your small business grow by providing you with the best professional digital marketing services available. As a digital marketing agency, building a mobile friendly modern website is the fist step to helping you gain market share in a very competitive online market place. Next we place a focus on customer first marketing & connecting with them.
5 Star Reviews are Huge.
This is modern word of moth advertising, only at the speed of light.
Search Engines are now ranking companies based on the number of 5 star reviews they have. More happy customers = better search engine rankings.
5 Star Reviews help to build consumer confidence.
Reviews also help to give you useful feedback. The best way to go about reviews is a 3 process strategy that you can use as a small business guide for online review processing.
- After the service call & work is complete ask kindly if your customer has any additional questions or concerns.
- Let them know that you will be sending them a follow up email with a direct link to your website to leave a quick online review for your service. Also at that time if they have any concerns or questions they can send you a quick message about the issue. This is just good customer service. It helps to head off potential issues before it turns into an unhappy customer writing a 1 star review.
- Give your customer multiple ways to leave a review. Typically I like to give the customer a link to leave a review on Google (need a gmail account), Facebook or if they do not have an account they can leave a review on your website directly. Yes we can filter for 4 and 5 star reviews only. The 3 star and less reviews would go directly to your email’s inbox (not be published) so you can remedy the customer issue before they go scorched earth on your online reputation.
- In most cases it will be a hit or miss whether or not your customer will leave an online review for you. It is up to you to build good rapport with them and ask for this favor in person.
Read More about Digital Marketing See our Small Business Guide Here